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Ordering,
Shipping, Privacy & Copyright Information
Prices
and sizes of each art piece is listed under each art piece within each
gallery.
Payment
Options
We encourage our customers to place their orders by email, regular mail,
or my calling us at 1-707-442-2123. We are glad to answer any questions
you may have prior to ordering. We also return calls in a timely manner
should we miss
your call.
Personal Checks, Money Orders and credit card orders are accepted in
U.S. Funds only.
Shipping Information
Art
from our Old Town Art Series as well as most of our newest images are
custom sizes and and can ship mounted and
framed with beautiful, handmade, custom wood frames. Our canvas art
can also be purchased without frames or
printed on fine art paper and matted ready to frame.
Unframed orders shipped within the Continental U.S., will be charged
a shipping and handling rate of $20 per order. A street address and
complete phone number, including area code, are required for delivery.
We cannot deliver to a P.O. Box or APO/FPO address. Please email or
call for a price quote to ship items internationally, including Alaska
and Hawaii.
All
large sized, mounted, matted and framed art will be sent by Fed Express,
USPS or UPS and will be charged a shipping and handling rate of $35
per order (smaller art will range from $20-30).
We will be shipping any ready-to-hang art without glass. If you wish
to add glass, any frame shop can easily do so for you. We personally
frame and hang our art on canvas without glass due to the durablility
of canvas and because we enjoy the intimacy of the art without the reflective
quality of glass. However, glass does add additional protective
qualities. For further information on print medium.
Please allow 5-7 business days for US continental delivery, and up to
14 days during holidays. We do not offer "rush" or "express"
shipping. If you are outside the USA and are interested in ordering
art from us, please call or email us and we will make arrangements.
We will confirm receipt of your order and send you the tracking number
by e-mail. You may track packages going by Fed Ex at their web site
at http://fedex.com or by calling 1-800-GO-FEDEX.
Credit
Card Purchasing:
You
can make credit card orders using VISA, MASTERCARD, or DISCOVERY CARD
by calling us at 1-707-442-2123.
Your account is charged at the time of order placement and approval.
Once the transaction is complete, you will receive a confirmation via
email within 24 hours.
Payment
by Check:
If you prefer to use a check to purchase from us, we will be happy to
accommodate you. After you place
your order and we have received your check, your order will be completed
and shipped.
Make check
payable to the order of: Robert Sellers
Mail
the order information, along with your check, shipping and contact information
to:
Robert Sellers
920 K St.
Eureka, CA 95501
Attn: Order Processing
Your order will be confirmed to you via email or telephone. Castle Light
Art will proceed with your purchase order after your check has cleared.
All checks should be make in US dollars, payable to Robert Sellers.
Your receipt will have Robert Sellers name on it.
Sales Tax:
Sales tax is applicable on all orders originating within the state of
California on the full amount of the purchase. Sales tax is not charged
for purchases from other states or countries.
Shipping/Delivery Time:
Art prints are individually made following each order, with the exception
of original ready-to-hang art, and typically take 5 full days for preparation
following your order, with a transit time of five to seven days. Custom
frames may take an additional 10 days. If any further delay is anticipated,
you will be notified by us by phone or email.
We will ship art to you fully insured during transit via Federal Express,
UPS or a carrier specializing in fine art. A street address is required
on all orders.
Satisfaction Guaranteed
If you are not satisfied with your order from Castle
Light Art, you may return it within 15 days of receipt and receive a
refund, less shipping charges. For your own protection, we recommend
that you use Fed Ex, UPS, or Insured Parcel Post with a tracking # for
shipment of returns.
To
receive a full refund, all items must be returned in their original
condition, in the original packaging, within 30 days from receipt of
your purchase and insured for their full value with the shipping agent.
You will be refunded the cost of goods purchased in the same form of
payment used to purchase the items within 14 business days of return
receipt. The merchandise must be in good condition
and properly packaged to receive the refund. Please contact us immediately
to arrange for return authorization.
Cancellation Policy
If you wish to cancel your order, we require that you cancel within
24 hours of placing your order. To cancel your order, please contact
us by E-Mail, telephone or fax (707) 442-2123.
If for any reason you are not satisfied with your purchases from Castle
Light Art, you may return them for full credit of the items you purchased.
To receive a refund, we require that you:
1. Notify us of your intent to return the items within 10 days from
receipt of your purchase by calling 1-707-442-2123 or emailing us at
sellers@castlelightart.com.
2.
We will confirm your intent and provide you with the return shipping
address and a recommended carrier.
3. If for any reason there is a discrepancy regarding the nature of
the return which would delay your refund, we will contact you immediately
upon receipt of the returned goods for further clarification.
We can not accept returns of items that have been altered in any way
from their original form.
If
there is a defect or shipping damage to your print, notify us immediately
by calling at 1-707-442-2123. We also ask that you save the original
packaging materials. In situations where there is a defect or shipping
damage, we will replace your purchase or, at our discretion, refund
you the price of the goods by means of a credit to your charge card
account, or via refund check if that was your original form of payment.
Castle Light Art will cover the return shipping fees for all damaged
or defective orders, or shipments of any incorrect items.
Privacy
Statement
Thank
you for visiting Castle Light Art web site and reviewing our privacy
policy.
Our privacy policy is simple: we will collect no personal information
about you when you visit our web site unless you choose to provide that
information to us.
How secure are my Transactions?
Castle Light Art uses industry standard secure server software. Howerver,
email is not encrypted and is not considered a secure means of transmitting
credit card numbers. Therefore, please do not send credit card information
through email. We can accept your credit card information via telephone.
Copyright
Information and Licensing
Copyright
© 2003-07 Sellers. All rights reserved. Bob and Donna Sellers own
the copyright to all site contents, including digital reproductions
of images in this site in the U.S. and internationally. Any unauthorized
dissemination or retransmission of materials within this site including,
but not limited to, republication from other servers on the Internet,
is forbidden without written consent of Bob and Donna Sellers.
Individual
images are available for licensing for a specific use. Contact the Sellers
for detailed information and cost.
©
Sellers 2003-05, All Rights Reserved